Terms of Service

1. Who we are and how to contact us

The Services are operated by D-Sports Alliance LLC (“D-Sports,” “we,” “us,” or “our”), a limited liability company organized in Florida, USA. Registered address: 5419 Ternberry Road, Ave Maria, FL 34142, US. EIN: 93-3728585.

Marketing site: https://d-sports.org. Product: https://app.d-sports.org. Canonical contact: support@d-sports.org.

These Terms are governed by the laws of Florida, USA, as further described in the dispute-resolution section below.

2. Eligibility and accounts

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Services. The Services are not directed to children. By using the Services you represent that you meet this age requirement and have legal capacity to enter a binding agreement.

You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials, device access, and any PIN used to authorize wallet actions. Notify us promptly at support@d-sports.org if you suspect unauthorized access. You are responsible for activity under your account except where we have actual knowledge that the account was compromised through our own systems failure and you reported it without unreasonable delay.

We may refuse, suspend, or terminate accounts that appear to violate these Terms, applicable law, sanctions rules, or our acceptable-use rules, or that present fraud, abuse, or security risk.

3. The Services

D-Sports Engage is a fan engagement platform focused on professional sports teams, with an emphasis on ice hockey. Features may include a social Locker Room, daily or seasonal quests, digital collectible cards and packs, leaderboards, and a wallet for holding and transferring digital assets. Feature availability varies by platform, region, invite status, and product release. Marketing pages on d-sports.org describe the product; they are not a live account dashboard and do not themselves process payments or hold keys.

We may modify, suspend, or discontinue features. Where a change materially reduces a paid entitlement you already purchased and that remains undelivered, we will provide a remedy consistent with the refund policy below or applicable app-store rules.

4. Wallet custody model (custodial by default)

Default wallet. The D-Sports wallet is custodial by default. When you create a default wallet, D-Sports generates a recovery phrase and private key on our servers and stores that key material encrypted so the product can sign and recover on your behalf after PIN verification. Encrypted-at-rest is not the same as “we never store your keys.”

What this means for you. You remain responsible for PIN secrecy. If you export or reveal your recovery phrase, anyone with that phrase may control the wallet; treat it as highly sensitive. Technical details of key management are summarized on /security.

External wallets. You may link an external Web3 wallet. For linked external wallets, D-Sports does not hold those private keys; key custody remains with you and your external wallet provider. Features that require custodial signing may be unavailable or limited for external wallets.

Supported chains. Custodial wallet operations currently target Ethereum, Polygon, and Arbitrum networks as supported by the product. Network availability can change. Assets on unsupported networks may be inaccessible through the Services.

Product FAQs on /support must stay consistent with this custody description.

5. Digital assets, collectibles, and risk disclosure

Digital collectibles, tokens, and related on-chain or off-chain records made available through the Services are experimental digital items. They are not legal tender, are not deposits, and are not insured by any government deposit insurance scheme. Values can fluctuate to zero. Secondary-market liquidity is not guaranteed. Rarity labels, pack odds presentations, and leaderboard status are product features, not investment advice.

Blockchain transactions are generally irreversible once confirmed. Mistaken transfers to wrong addresses, phishing, or compromised PINs/devices may result in permanent loss. We do not guarantee retrieval of assets lost through user error, social engineering, or third-party wallet compromise.

Nothing in the Services constitutes an offer of securities, equity, profit share, or a regulated financial product unless we expressly state otherwise in a separate written instrument. Marketing language about “tokens” refers to product access and engagement mechanics as described on /token-system unless a specific instrument says otherwise.

6. Purchases, payment processors, and gas fees

Paid features may include collectible packs, in-app purchases, subscriptions or memberships, or other digital goods. Prices and availability are shown at the point of purchase. Depending on channel, payments may be processed by Stripe, Apple, Google, RevenueCat, and by card networks or methods presented at checkout (which may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and cryptocurrency settlement where offered).

We receive transaction metadata needed for fulfillment, fraud prevention, tax reporting, and support. Card primary account numbers are handled by the relevant processor or store, not stored as full PANs in D-Sports product databases for ordinary checkout.

Network / gas fees. On-chain actions (mint, transfer, bridge, or similar) may require network (“gas”) fees paid to the underlying blockchain validators or in a bundled fee we disclose at confirmation. Gas prices vary by network congestion. Unless a purchase flow expressly says gas is included, you are responsible for gas. Failed or reverted transactions may still consume gas. We are not liable for gas spent on user-initiated failed transactions or for network outages outside our reasonable control.

7. Refund policy

D-Sports does not offer a general money-back guarantee. Digital goods, collectibles, packs, in-app purchases, and memberships are generally non-refundable once delivered or activated, except as required by law or as follows:

1. App Store / Google Play purchases. If Apple or Google billed you, request a refund through that store’s tools. Their policies control those charges. We will cooperate with store investigations when contacted through official channels.
2. Not delivered. If you paid and the digital item or entitlement never appeared in your account after a confirmed payment, email support@d-sports.org with proof of purchase. We will either complete delivery or refund that purchase.
3. Defective relative to the purchase description. If we deliver the wrong item or a clearly defective digital good relative to what was sold, contact support@d-sports.org and we will repair, replace, or refund at our option.
4. Duplicate unauthorized charge. If the same purchase is charged twice in error through a channel we control, contact support@d-sports.org and we will refund the duplicate.

Opened packs, revealed/minted collectibles, consumed entitlements, quest rewards, and free promotional items are not refundable. Chargebacks filed without first contacting support may result in account review or suspension while we investigate.

8. Acceptable use and user-generated content

You may not use the Services for unlawful activity, fraud, money laundering, sanctions evasion, harassment, exploitation of minors, IP infringement, malware distribution, scraping that degrades service, bypassing access controls, or interfering with other users. D-Sports has zero tolerance for objectionable content and abusive behavior. You must not post content that is hateful, harassing, threatening, pornographic, exploitative, illegal, or infringing.

You can report users and content in-app. Reports are reviewed by moderation. We may remove content, restrict features, suspend accounts, or terminate accounts when policy violations are confirmed. You grant us a worldwide, non-exclusive, royalty-free license to host, display, and distribute content you submit solely to operate and improve the Services, subject to the Privacy Policy.

9. AML / KYC posture

We may require identity verification (KYC), source-of-funds information, or other compliance checks before enabling withdrawals, high-value transfers, or certain payment methods. We may freeze or refuse transactions that appear to violate anti-money-laundering (AML) or counter-terrorist-financing (CTF) laws, sanctions, or our risk policies. We may share information with processors, banks, or competent authorities where legally required. Failure to complete requested verification may result in limited functionality or account closure, with any remaining eligible balances handled as required by law and these Terms.

10. Intellectual property

The Services, including software, branding, and documentation, are owned by D-Sports Alliance LLC or its licensors. Except for the limited license to use the Services as provided, no rights are granted. Team and league marks appearing in the product may belong to those rights holders and are used under applicable arrangements; no affiliation beyond what we expressly state should be inferred.

11. Third-party services

The Services depend on third parties including hosting providers, authentication providers, payment processors (Stripe, Apple, Google, RevenueCat), app stores, messaging and monitoring vendors, and public blockchains. Third-party terms apply to their services. We are not responsible for third-party outages, protocol bugs, or chain reorganizations beyond our commercially reasonable mitigation. A current subprocessors list appears in the Privacy Policy.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT DIGITAL ASSETS WILL RETAIN ANY PARTICULAR VALUE.

Some jurisdictions do not allow disclaimer of certain warranties; in those jurisdictions, warranties are limited to the minimum extent required by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-SPORTS ALLIANCE LLC AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR DIGITAL ASSET VALUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO D-SPORTS FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100). These limitations apply regardless of theory of liability and form an essential basis of the bargain. Nothing in these Terms limits liability that cannot be limited under applicable law (including certain personal injury or fraud claims).

14. Indemnity

You will indemnify and hold harmless D-Sports Alliance LLC and its personnel from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services, your content, your violation of these Terms, or your violation of law or third-party rights.

15. Dispute resolution, venue, and governing law

These Terms are governed by the laws of Florida, USA, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration agreements where applicable.

Informal resolution first. Before filing a claim, you agree to contact support@d-sports.org with a brief description of the dispute and sought relief, and to attempt good-faith resolution for 30 days.

Venue. Except where prohibited, or where a mandatory consumer venue applies, exclusive venue for judicial proceedings that are not subject to arbitration lies in state or federal courts located in Florida, USA, and you consent to personal jurisdiction there.

Arbitration option. If we publish a mandatory arbitration addendum or in-product notice, disputes may be resolved by binding individual arbitration rather than court. Class actions and class arbitrations are waived to the extent permitted by law. Either party may bring an individual action in small-claims court for eligible claims.

16. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for Terms violations, legal requirements, risk, or prolonged inactivity. Upon termination, licenses end. Provisions that by nature should survive (including ownership, warranty disclaimers, liability limits, indemnity, and dispute terms) survive termination. Custodial wallet export options, if available at termination, may require PIN verification and may be limited by law or investigation holds.

17. Changes to these Terms

We may update these Terms. Material changes will be indicated by updating the effective date and, where appropriate, additional notice in-app or by email. Continued use after the effective date constitutes acceptance, except where applicable law requires affirmative consent.

18. General

These Terms, together with the Privacy Policy, EULA (for mobile apps), and any feature-specific terms presented at purchase, are the entire agreement for the Services. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email on your account; notices to us go to support@d-sports.org.

Contact: support@d-sports.org.